Incidents reported on status page for Vector Charts https://status.vectorcharts.com/ https://d1lppblt9t2x15.cloudfront.net/logos/2acb0e3dcd55d93088f0a73093037de3.png https://status.vectorcharts.com/ en https://status.vectorcharts.com/incident/900007 Tue, 19 May 2026 21:32:12 -0000 https://status.vectorcharts.com/incident/900007#63184d8964570e0f739e01788f505399e5541023a4884ad3b77db03f20e69ce6 Landing Website recovered. https://status.vectorcharts.com/incident/900007 Tue, 19 May 2026 21:20:28 -0000 https://status.vectorcharts.com/incident/900007#9f3b425c3bae89529188cfe45d518f79957242a973cd23770d433c64992c18be Landing Website went down. https://status.vectorcharts.com/incident/900007 Tue, 19 May 2026 21:19:45 -0000 https://status.vectorcharts.com/incident/900007#560c2d32811f0aeb8df7ae6cabead836fc1182984dce8081504230bf8fd1bf9e Landing Website recovered. https://status.vectorcharts.com/incident/900007 Tue, 19 May 2026 21:04:54 -0000 https://status.vectorcharts.com/incident/900007#c0f8265b5e2330d0b9bb336ee1ff15fecdaffc2a573c8e1e28c84fcbe8dbfa77 Landing Website went down. https://status.vectorcharts.com/incident/898403 Mon, 18 May 2026 13:49:53 -0000 https://status.vectorcharts.com/incident/898403#9abce43d938498798af6eb80953bf4033fccc25a004a2f7665636dee3a0fd396 Vector Tiles API recovered. https://status.vectorcharts.com/incident/898403 Mon, 18 May 2026 05:01:45 -0000 https://status.vectorcharts.com/incident/898403#3729863722aadd24f4a4937168ccaad492d4be57bc59791ce175b7fbb64d1ab4 Vector Tiles API went down. https://status.vectorcharts.com/incident/888179 Tue, 05 May 2026 15:48:26 -0000 https://status.vectorcharts.com/incident/888179#98f5f43f2748d865b07a420475ace375de08558c7f32909bd06d78abd59bb85d Billing API recovered. https://status.vectorcharts.com/incident/888179 Tue, 05 May 2026 15:36:15 -0000 https://status.vectorcharts.com/incident/888179#8667fe3d5a9900e28a0b6cafe2d0ed51fa9c601863131e9779bcccd23ab3de20 Billing API went down. https://status.vectorcharts.com/incident/874354 Thu, 23 Apr 2026 00:16:19 -0000 https://status.vectorcharts.com/incident/874354#fc330a4d2df60c25abe63f5293f0bcb4f58e7083bd3e0538e99f8a0d7bb9a026 Billing API recovered. https://status.vectorcharts.com/incident/877759 Wed, 22 Apr 2026 14:10:00 -0000 https://status.vectorcharts.com/incident/877759#cf157c5bc98cfd2ac2a18dd0918f703a5b879b3493cf17fb5c83582d2527154d ## Overview A DNS issue caused downtime for the Vector Charts Enterprise-1 API instance. The Vector Charts team diagnosed the issue, which is now resolved. ### Technical Details The issue was caused by a number of cascading failures, which aligned to cause downtime. A failure in DNS resolution in the Vector Charts enterprise-1 cluster caused an internal host to be unreachable briefly. At the same time, automated system updates were being applied, causing an API load balancer to restart. When configuration was reloaded, the load balancer failed to resolve the downstream server, and was not configured to retry the DNS lookup. As a result of these two issues, the load balancer marked all instances as "unhealthy" and was not able to route API requests to a live host. ## Resolution and Fix To resolve the issue, the Vector Charts team made several fixes: - Upon discovering the downtime, restarted the server to restore API service. - Review & reduce the number of automated system updates on the enterprise-1 cluster, and shift critical updates to hours with an active on-call team. - Implemented secondary DNS lookups for critical DNS records used in our hosting infrastructure - Implemented new internal DNS monitoring status checks. Affected customers will receive a credit to their monthly bill. https://status.vectorcharts.com/incident/874354 Wed, 22 Apr 2026 12:59:12 -0000 https://status.vectorcharts.com/incident/874354#2058067f84221d23c03a846c000be29f281cc1169c50ddc7e3e2da3c99d3ca8d Vector Tiles API (Enterprise-1) recovered. https://status.vectorcharts.com/incident/874354 Wed, 22 Apr 2026 06:35:08 -0000 https://status.vectorcharts.com/incident/874354#9ac54d2b7b14a78863d8a054cbd107dca32ad1b61e9c38aac04204545f7c0073 Vector Tiles API (Enterprise-1) went down. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 04:02:10 -0000 https://status.vectorcharts.com/incident/874354#a27a839dea44562ce98de733b3e7d4230c094a176b13f4ec91a33587c03cf837 Vector Tiles API (Enterprise-1) recovered. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 03:55:59 -0000 https://status.vectorcharts.com/incident/874354#35a67c3c0fe1b1629916698a94a618fe5d3b2877da4a20050fbfe61fafee912b Vector Tiles API (Enterprise-1) went down. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 03:26:19 -0000 https://status.vectorcharts.com/incident/874354#95bbd2d96eff0998cb0c60ab7d4bbe5bf4273b248ba592af5fb668fc4b5da841 Vector Tiles API (Enterprise-1) recovered. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 03:19:58 -0000 https://status.vectorcharts.com/incident/874354#3eddcd1395b1f16e38b9f806ac6818189a6c555b8725290021bb0fe9ca09b5b3 Vector Tiles API (Enterprise-1) went down. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 02:59:07 -0000 https://status.vectorcharts.com/incident/874354#b9e4c11e4da602dc52b65ed08dd752f1f0f0f3f81bdaff61dc20f3b3f455df39 Vector Tiles API (Enterprise-1) recovered. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 02:47:07 -0000 https://status.vectorcharts.com/incident/874354#0952168375891f91c39f4cb4b41f2fe276bb84ab31db2f0acc7af67088df3e3b Vector Tiles API (Enterprise-1) went down. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 01:34:45 -0000 https://status.vectorcharts.com/incident/874354#7b0886bb46ff91235684f23ea7b601b0ad5fc97436890907e36eb070b19dbc14 Vector Tiles API recovered. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 01:28:33 -0000 https://status.vectorcharts.com/incident/874354#a46431ede428ead358791d92011a43869d6e77773320b3767d14296b0da3dac7 Vector Tiles API went down. https://status.vectorcharts.com/incident/874354 Sat, 18 Apr 2026 20:10:44 -0000 https://status.vectorcharts.com/incident/874354#818a21a644068a0bb829e856dc685d1499427957dda56907ea83e7e9017d3499 Vector Tiles API recovered. https://status.vectorcharts.com/incident/874354 Sat, 18 Apr 2026 20:04:39 -0000 https://status.vectorcharts.com/incident/874354#838655b5cacba8d940923d0f1644ea952b530347146cd4384faf004f98aa78f9 Vector Tiles API went down. https://status.vectorcharts.com/incident/874354 Sat, 18 Apr 2026 19:37:56 -0000 https://status.vectorcharts.com/incident/874354#d5a182e62eb5e295cb680b90b18efef3d0c3ecea35e8416827731eb2150d5a40 Vector Tiles API recovered. https://status.vectorcharts.com/incident/874354 Sat, 18 Apr 2026 19:31:34 -0000 https://status.vectorcharts.com/incident/874354#e8a59e55ebfb4abb0488b2b2d9118f0c4c42f43d276a8501d4579b631f952423 Vector Tiles API went down. https://status.vectorcharts.com/incident/874354 Sat, 18 Apr 2026 02:39:07 -0000 https://status.vectorcharts.com/incident/874354#fd5c3dba59483e6dbd1772ca32ba351b7e5006847dccd7b03b50bc0300825a11 Billing API went down. https://status.vectorcharts.com/incident/860705 Mon, 30 Mar 2026 08:13:58 -0000 https://status.vectorcharts.com/incident/860705#cfbefd9114933ec2499706f83fb3341bae393a041bf35fe3d726438cfaf3dfec Landing Website recovered. https://status.vectorcharts.com/incident/860705 Mon, 30 Mar 2026 08:08:01 -0000 https://status.vectorcharts.com/incident/860705#61861b7012050143fffe588bdcf834b926a64955144b2ad1df4d9f153f690980 Landing Website went down.