Incidents and maintenance reported on status page for Vector Charts https://status.vectorcharts.com/ https://d1lppblt9t2x15.cloudfront.net/logos/2acb0e3dcd55d93088f0a73093037de3.png https://status.vectorcharts.com/ en https://status.vectorcharts.com/incident/1084934 Thu, 08 Oct 2026 11:47:14 -0000 https://status.vectorcharts.com/incident/1084934#209113746bbb7c14e3569ba721558abde9bed9d2ec5cdbc0af0abc9181a729fe Incident Vector Tiles API recovered. https://status.vectorcharts.com/incident/1084934 Thu, 08 Oct 2026 11:45:19 -0000 https://status.vectorcharts.com/incident/1084934#c88dc8fd3c48f051f90e81fd0528e94174eba0ceaf75dff1b49e11694bd0c5da Incident Vector Tiles API went down. https://status.vectorcharts.com/incident/1082372 Mon, 05 Oct 2026 20:02:39 -0000 https://status.vectorcharts.com/incident/1082372#8ff98e09836962ddf64abe2d297f5e67eca2194bb37e3aee41e5381928a3437f Incident Vector Tiles API recovered. https://status.vectorcharts.com/incident/1082372 Mon, 05 Oct 2026 19:58:36 -0000 https://status.vectorcharts.com/incident/1082372#cc4909fa2d5edcd7300006351d9f70cd406aade378d18cbd2181dfba3afe2cf8 Incident Vector Tiles API went down. https://status.vectorcharts.com/incident/1077541 Tue, 29 Sep 2026 22:41:15 -0000 https://status.vectorcharts.com/incident/1077541#595c5b8aae331ca45f9f4fc17608c1b1d2d6cf2570cd60b3a18f55d5374152b4 Incident Vector Tiles API (Enterprise-1) recovered. https://status.vectorcharts.com/incident/1077541 Tue, 29 Sep 2026 22:33:58 -0000 https://status.vectorcharts.com/incident/1077541#fb82912e75eac1f2e9cc9c1431e2a355385a137de27d73b9e1f01f072a8d293c Incident Vector Tiles API (Enterprise-1) went down. https://status.vectorcharts.com/incident/1049445 Thu, 03 Sep 2026 20:25:40 -0000 https://status.vectorcharts.com/incident/1049445#5c945b308b221acf871dc52962eec2508e00558b3f57f31e9f302c7e10d152af Incident Vector Tiles API recovered. https://status.vectorcharts.com/incident/1049445 Thu, 03 Sep 2026 20:19:39 -0000 https://status.vectorcharts.com/incident/1049445#fbebc7cf1f3e5ea8bb63e4354db0166af7047083343b76293a5d854fe8b1eed8 Incident Vector Tiles API went down. https://status.vectorcharts.com/incident/1049445 Thu, 03 Sep 2026 20:16:56 -0000 https://status.vectorcharts.com/incident/1049445#5ebbdc02e70296a2976af510589fe4357198ceefe68d2b082fd88ea6ebf87613 Incident Vector Tiles API recovered. https://status.vectorcharts.com/incident/1049445 Thu, 03 Sep 2026 20:04:41 -0000 https://status.vectorcharts.com/incident/1049445#ed4ae34f2cac378ab3442d3db5187d277bdfc8a09ca990ecbbb7e97627b1c2ba Incident Vector Tiles API went down. https://status.vectorcharts.com/incident/1045562 Tue, 01 Sep 2026 18:37:54 -0000 https://status.vectorcharts.com/incident/1045562#fc9cec68669e3cf3e8ab5e24929599132117867437129738f7e69af78b609ffd Incident Vector Tiles API recovered. https://status.vectorcharts.com/incident/1045562 Tue, 01 Sep 2026 18:22:52 -0000 https://status.vectorcharts.com/incident/1045562#a35b486398f6da9e3b45ff3743935292a317040fdec36fe2ee712182fc106708 Incident Vector Tiles API went down. https://status.vectorcharts.com/incident/1033538 Wed, 26 Aug 2026 03:29:00 -0000 https://status.vectorcharts.com/incident/1033538#b1a50d77d1209d6c232c3c423fc8dc3341331f2cfb4b7f7c5d0875628426e200 Incident Vector Tiles API (Enterprise-2) recovered. https://status.vectorcharts.com/incident/1033538 Wed, 26 Aug 2026 03:05:00 -0000 https://status.vectorcharts.com/incident/1033538#4c904e4d228e780cd68d600c3e490ec4d98c8e19163507b51a83ee43f2c8dcca Incident Vector Tiles API (Enterprise-2) went down. https://status.vectorcharts.com/incident/976589 Fri, 24 Jul 2026 11:17:29 -0000 https://status.vectorcharts.com/incident/976589#5fa9ed4acd5cb4f83e8e09020245e851981bda4beff1653e3140ba378f784727 Incident Vector Tiles API (Enterprise-1) recovered. https://status.vectorcharts.com/incident/976589 Fri, 24 Jul 2026 11:02:39 -0000 https://status.vectorcharts.com/incident/976589#deaae6ee03e0545688f6c4565e0a4586e3653b2b25d941dfcdeaa1e71c21001d Incident Vector Tiles API (Enterprise-1) went down. https://status.vectorcharts.com/incident/970815 Tue, 21 Jul 2026 01:50:13 -0000 https://status.vectorcharts.com/incident/970815#1ce8ec2b9adb852e38477bcc7361e959672e74bc1866f5cf2be4be69cadfe19f Incident Vector Tiles API (Enterprise-2) recovered. https://status.vectorcharts.com/incident/970815 Tue, 21 Jul 2026 01:23:07 -0000 https://status.vectorcharts.com/incident/970815#d99f8900a070239cfa814cc61ad634974671ceea617b1b8ce3b86219d681430d Incident Vector Tiles API (Enterprise-2) went down. https://status.vectorcharts.com/incident/962346 Mon, 13 Jul 2026 13:16:10 -0000 https://status.vectorcharts.com/incident/962346#1d2354d5a2538bbe833f87fdb7c9bc740b3011a80d244f83a17c0a1f57aa3412 Incident Documentation Website recovered. https://status.vectorcharts.com/incident/962346 Mon, 13 Jul 2026 13:07:01 -0000 https://status.vectorcharts.com/incident/962346#eb99d110953a4da78b39a02cf138ea7fc889b322a4d7cf614c59bcf7d6585c4e Incident Documentation Website went down. https://status.vectorcharts.com/incident/909457 Sun, 31 May 2026 19:03:06 -0000 https://status.vectorcharts.com/incident/909457#ce64c498119c1ae4d320dd221ee597c90937b07e118a93d2c0e1ab5ba4f43a6f Incident Vector Charts OEM Licensing API recovered. https://status.vectorcharts.com/incident/909457 Sun, 31 May 2026 18:57:58 -0000 https://status.vectorcharts.com/incident/909457#f644355e65f193cc82d5f673db734859019b3158b7d5cc0128fe14947324ab38 Incident Licensing API went down. https://status.vectorcharts.com/incident/900007 Tue, 19 May 2026 21:32:12 -0000 https://status.vectorcharts.com/incident/900007#63184d8964570e0f739e01788f505399e5541023a4884ad3b77db03f20e69ce6 Incident Landing Website recovered. https://status.vectorcharts.com/incident/900007 Tue, 19 May 2026 21:20:28 -0000 https://status.vectorcharts.com/incident/900007#9f3b425c3bae89529188cfe45d518f79957242a973cd23770d433c64992c18be Incident Landing Website went down. https://status.vectorcharts.com/incident/900007 Tue, 19 May 2026 21:19:45 -0000 https://status.vectorcharts.com/incident/900007#560c2d32811f0aeb8df7ae6cabead836fc1182984dce8081504230bf8fd1bf9e Incident Landing Website recovered. https://status.vectorcharts.com/incident/900007 Tue, 19 May 2026 21:04:54 -0000 https://status.vectorcharts.com/incident/900007#c0f8265b5e2330d0b9bb336ee1ff15fecdaffc2a573c8e1e28c84fcbe8dbfa77 Incident Landing Website went down. https://status.vectorcharts.com/incident/898403 Mon, 18 May 2026 13:49:53 -0000 https://status.vectorcharts.com/incident/898403#9abce43d938498798af6eb80953bf4033fccc25a004a2f7665636dee3a0fd396 Incident Vector Tiles API recovered. https://status.vectorcharts.com/incident/898403 Mon, 18 May 2026 05:01:45 -0000 https://status.vectorcharts.com/incident/898403#3729863722aadd24f4a4937168ccaad492d4be57bc59791ce175b7fbb64d1ab4 Incident Vector Tiles API went down. https://status.vectorcharts.com/incident/888179 Tue, 05 May 2026 15:48:26 -0000 https://status.vectorcharts.com/incident/888179#98f5f43f2748d865b07a420475ace375de08558c7f32909bd06d78abd59bb85d Incident Billing API recovered. https://status.vectorcharts.com/incident/888179 Tue, 05 May 2026 15:36:15 -0000 https://status.vectorcharts.com/incident/888179#8667fe3d5a9900e28a0b6cafe2d0ed51fa9c601863131e9779bcccd23ab3de20 Incident Billing API went down. https://status.vectorcharts.com/incident/874354 Thu, 23 Apr 2026 00:16:19 -0000 https://status.vectorcharts.com/incident/874354#fc330a4d2df60c25abe63f5293f0bcb4f58e7083bd3e0538e99f8a0d7bb9a026 Incident Billing API recovered. https://status.vectorcharts.com/incident/877759 Wed, 22 Apr 2026 14:10:00 -0000 https://status.vectorcharts.com/incident/877759#cf157c5bc98cfd2ac2a18dd0918f703a5b879b3493cf17fb5c83582d2527154d Incident ## Overview A DNS issue caused downtime for the Vector Charts Enterprise-1 API instance. The Vector Charts team diagnosed the issue, which is now resolved. ### Technical Details The issue was caused by a number of cascading failures, which aligned to cause downtime. A failure in DNS resolution in the Vector Charts enterprise-1 cluster caused an internal host to be unreachable briefly. At the same time, automated system updates were being applied, causing an API load balancer to restart. When configuration was reloaded, the load balancer failed to resolve the downstream server, and was not configured to retry the DNS lookup. As a result of these two issues, the load balancer marked all instances as "unhealthy" and was not able to route API requests to a live host. ## Resolution and Fix To resolve the issue, the Vector Charts team made several fixes: - Upon discovering the downtime, restarted the server to restore API service. - Review & reduce the number of automated system updates on the enterprise-1 cluster, and shift critical updates to hours with an active on-call team. - Implemented secondary DNS lookups for critical DNS records used in our hosting infrastructure - Implemented new internal DNS monitoring status checks. Affected customers will receive a credit to their monthly bill. https://status.vectorcharts.com/incident/874354 Wed, 22 Apr 2026 12:59:12 -0000 https://status.vectorcharts.com/incident/874354#2058067f84221d23c03a846c000be29f281cc1169c50ddc7e3e2da3c99d3ca8d Incident Vector Tiles API (Enterprise-1) recovered. https://status.vectorcharts.com/incident/874354 Wed, 22 Apr 2026 06:35:08 -0000 https://status.vectorcharts.com/incident/874354#9ac54d2b7b14a78863d8a054cbd107dca32ad1b61e9c38aac04204545f7c0073 Incident Vector Tiles API (Enterprise-1) went down. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 04:02:10 -0000 https://status.vectorcharts.com/incident/874354#a27a839dea44562ce98de733b3e7d4230c094a176b13f4ec91a33587c03cf837 Incident Vector Tiles API (Enterprise-1) recovered. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 03:55:59 -0000 https://status.vectorcharts.com/incident/874354#35a67c3c0fe1b1629916698a94a618fe5d3b2877da4a20050fbfe61fafee912b Incident Vector Tiles API (Enterprise-1) went down. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 03:26:19 -0000 https://status.vectorcharts.com/incident/874354#95bbd2d96eff0998cb0c60ab7d4bbe5bf4273b248ba592af5fb668fc4b5da841 Incident Vector Tiles API (Enterprise-1) recovered. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 03:19:58 -0000 https://status.vectorcharts.com/incident/874354#3eddcd1395b1f16e38b9f806ac6818189a6c555b8725290021bb0fe9ca09b5b3 Incident Vector Tiles API (Enterprise-1) went down. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 02:59:07 -0000 https://status.vectorcharts.com/incident/874354#b9e4c11e4da602dc52b65ed08dd752f1f0f0f3f81bdaff61dc20f3b3f455df39 Incident Vector Tiles API (Enterprise-1) recovered. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 02:47:07 -0000 https://status.vectorcharts.com/incident/874354#0952168375891f91c39f4cb4b41f2fe276bb84ab31db2f0acc7af67088df3e3b Incident Vector Tiles API (Enterprise-1) went down. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 01:34:45 -0000 https://status.vectorcharts.com/incident/874354#7b0886bb46ff91235684f23ea7b601b0ad5fc97436890907e36eb070b19dbc14 Incident Vector Tiles API recovered. https://status.vectorcharts.com/incident/874354 Sun, 19 Apr 2026 01:28:33 -0000 https://status.vectorcharts.com/incident/874354#a46431ede428ead358791d92011a43869d6e77773320b3767d14296b0da3dac7 Incident Vector Tiles API went down. https://status.vectorcharts.com/incident/874354 Sat, 18 Apr 2026 20:10:44 -0000 https://status.vectorcharts.com/incident/874354#818a21a644068a0bb829e856dc685d1499427957dda56907ea83e7e9017d3499 Incident Vector Tiles API recovered. https://status.vectorcharts.com/incident/874354 Sat, 18 Apr 2026 20:04:39 -0000 https://status.vectorcharts.com/incident/874354#838655b5cacba8d940923d0f1644ea952b530347146cd4384faf004f98aa78f9 Incident Vector Tiles API went down. https://status.vectorcharts.com/incident/874354 Sat, 18 Apr 2026 19:37:56 -0000 https://status.vectorcharts.com/incident/874354#d5a182e62eb5e295cb680b90b18efef3d0c3ecea35e8416827731eb2150d5a40 Incident Vector Tiles API recovered. https://status.vectorcharts.com/incident/874354 Sat, 18 Apr 2026 19:31:34 -0000 https://status.vectorcharts.com/incident/874354#e8a59e55ebfb4abb0488b2b2d9118f0c4c42f43d276a8501d4579b631f952423 Incident Vector Tiles API went down. https://status.vectorcharts.com/incident/874354 Sat, 18 Apr 2026 02:39:07 -0000 https://status.vectorcharts.com/incident/874354#fd5c3dba59483e6dbd1772ca32ba351b7e5006847dccd7b03b50bc0300825a11 Incident Billing API went down. https://status.vectorcharts.com/incident/860705 Mon, 30 Mar 2026 08:13:58 -0000 https://status.vectorcharts.com/incident/860705#cfbefd9114933ec2499706f83fb3341bae393a041bf35fe3d726438cfaf3dfec Incident Landing Website recovered. https://status.vectorcharts.com/incident/860705 Mon, 30 Mar 2026 08:08:01 -0000 https://status.vectorcharts.com/incident/860705#61861b7012050143fffe588bdcf834b926a64955144b2ad1df4d9f153f690980 Incident Landing Website went down.